Seattle customer service jobs - tribe.net

Support Analyst – Tier 1

2008-08-07T15:28:13Z

Support Analyst – Tier 1 The Support Analyst plays a key role in the success of this organization, communicating directly with the customer to resolve critical issues. This is a great opportunity to join a cohesive team at a small but growing company in Seattle, WA, with a compelling technology service. In addition to supporting the customer, this person will help with change control and work closely with the Director of Customer Service to do month end reports and other small projects. The successful candidate will have a Bachelors Degree, experience working in an IT organization and top-notch customer service and problem resolution skills. Responsibilities for Support Analyst Tier 1 * Act as the initial contact, answering emails and some calls from customers in the field. * Monitor day-to-day production application activities and ensure successful completion * Monitor the Support Inbox emails as prioritized by the Support Team on a daily basis * Identify and resolve problem emails; respond accordingly to the customer via email, ticket updates, and/or phone calls * Update the documentation for problem identification and resolution * Observe system activities, job schedulers, and monitoring tools; identify issues or potential issues and resolve or escalate accordingly * Review and analyze system monitoring reports * Track tickets, reply to emails, and resolve routine Trouble Tickets * Troubleshoot issues with proper escalation as necessary to achieve optimal trouble resolution times. * Provide on call production support, 7 day/24 hours a day on a rotating basis. * Monitor production activities and processes using provided tools. * Accurately and completely document support calls with provided tools. * Interacts with end users and other IT departments. * Documents support procedures. * Keep the team informed of outstanding and emerging customer issues. * Responsible for handling customer calls with a positive problem-solving attitude. * Complete every call with appropriately setting customer expectations for issue/problem resolution time frame and notification and communicating with customers regularly regarding issue status. * Meet or exceed established SLAs for resolving customer issues * Properly code trouble tickets using ticket classification guidelines. Utilize online resources such as the Knowledgebase to resolve customer issues. * Provide input for troubleshooting scripts and diagnostic tools. * Acts as a liaison between customers and Operations, Client Services, Development and Engineering groups, escalating open and emerging issues with detailed definition in conjunction with the team lead. * Work with the team to refine and extend procedures and tools as needed. Skills Required for Tier 1: * 2 years related experience, preferably some experience in a 24x7 mission critical environment with a hosted application environment that serves external customers * Knowledge of database principles, Win2K, TCP/IP, and hosted application environments. * Experience with production support of a high volume transaction and integration platform, preferred but not required. * Strong customer service skills. * Sound problem resolution and judgment. * Ability to take the initiative and learn quickly. * Bachelor’s degree preferred or equivalent work experience. APPLY ONLINE: http://www.agilerecruiter.com/agilecan/starthere.php?job=1774 /J98508

Location: Seattle - 141 views

Technical Support Team Lead - Permanent

2008-07-27T01:41:02Z

Technical Support Team Lead Serena Software in Bellevue is looking for a Tier 2 Technical Support Lead with SAAS and/or Enterprise Web application technical support experience. Our ideal new lead will provide technical, operational and product leadership to our 3-4 technical support partners, working side-by-side with the dev team and stakeholders to take a strategic role with customers while providing standard technical analysis/problem solving in a dynamic environment. We appreciate experience with both post sales and pre-sales support, and are not looking for a full "manager" at this time, as we are anticipating the growth of our team. Limited travel to team meetings and potentially to see customers are expected a few times a year. We are a virtual, global support team with customers and partners all over the world. Responsibilities * Ensures day to day team compliance for the case management framework as well as adherence to procedures on escalations, defect reporting, enhancement requests, and KB articles * Responsible for the team’s delivery of a defined customer experience in every call, this role may include call monitoring, coaching and providing feedback to team members. * Provide advanced technical support to customers using any of Serena’s software applications on complex or time sensitive cases. * Provide consultative best practice solutions on complex technical questions regarding installation, function and use of Serena solutions. * Communicate and disseminate information between management and the team. * Effectively use the customer support database for tracking and documenting support issues and their resolutions. * Operate under minimal supervision. * Provide after-hours on-call support on a rotational basis as assigned. * Assist customers & partners by delivering timely support solutions that increase control and predictability over IT change. * Identify and deliver areas of training and development for the team. Skills * 1+ yr experience in providing day to day direction to a team of technicians. * 5+ yrs previous technical customer service, product/database/network administration or related help desk experience beneficial. * A Bachelor’s degree in Computer Science, Information Systems, Business or related field. * Experience in Windows, Microsoft SQL server, IIS, and reporting. * Knowledge of LAN/WAN Networking concepts, firewall configuration, and network security. * Able to collect and interpret diagnostic data from above operating system and database including system logs, system files, trace tables, system output and/or system dumps. * Strong analytical and troubleshooting skills. * Comprehensive understanding of FTP servers, including uploading/downloading files, logon and connections processes and FTP protocols. * A proven record in managing a large project to completion. * Requires good interpersonal skills, creative problem solving, a strong customer service attitude, professionalism, both written and verbal communication skills, and good organizational skills. APPLY ONLINE: http://www.agilerecruiter.com/agilecan/starthere.php?job=2118 /j971408

Full Time -

Location: Seattle - 329 views

Customer Service/Care Manager

2008-06-24T16:40:11Z

Customer Service/Care Manager Our client based in Bellevue offers cellular (personal communications services) on licensed spectrum in 16 initial markets across the United States through its parent company, Wirefree Partners. Our client has designed and deployed a state-of the-art wireless network with the objective of changing the way enterprises use and manage cellular services. The right person has the opportunity to be part of a new innovative company which is set to revolutionize the cellular industry Essential Duties & Responsibilities * Work directly with enterprise customers to provide an outstanding support experience. * Work with service delivery team to continuously optimize overall customer experience * Design, implement and operate Customer Care Center. * Build, manage, and lead a small team to deliver an excellent end-to-end support experience for enterprise customers. * Determine appropriate in-house and/or outsourcing strategy for scaling personnel needs. * Collaborate with network engineering and other teams to develop an integrated, multi-tier support strategy. * Hire and train customer service department personnel. * Specify requirements for customer care systems, processes/workflow, and collection of technical knowledge base. * Implement a customer care support plan starting with manual processes and migrating to fully automated systems. * Be a great people manager who can lead, inspire, and direct the activities of an internal and distributed team. * Ensure high performance by clearly defining team member responsibilities, empowering team members to fulfill their responsibilities, tracking progress, providing feedback, and holding team members responsible for meeting agreed-upon goals. * Establish quality procedures, internal training documents and standards within the Customer Service team. SCOPE OF RESPONSIBILITY * Leader for the Customer Service group * Set the vision, strategy, and plan for developing, scaling and operating the Customer Care Center * Examine all aspects of service delivery in order to provide a high-quality yet cost-effective support experience * Stay abreast of technologies, trends, systems and products for improving customer service * Act as the customer advocate throughout the product development cycle MINIMUM REQUIREMENTS * Bachelor’s degree, technical background desired * Required: Experience in telecommunications / wireless customer service organizations * 5+ years experience in customer facing roles * Previous experience working in customer service, technical support or call centers servicing medium to large enterprises * Experience managing team of customer care, technical support and/or call center personnel * Experience driving successful projects in cross functional teams * Experience managing outsourced vendors and customer care personnel Other desired Knowledge, Skills, and Abilities: * CRM Systems * Operation Support Systems for Telecommunications * Fast learner, Detail oriented, Service focused * Excellent verbal (English), written and presentation skills * Knowledge of telecommunication services (voice, data, messaging) * Experience with wireless handset support * Experience working with telecom billing systems * Excellent project planning skills in customer service delivery systems * Self motivated with the ability to proactively run with projects * Ability to teach and train others successfully within an organization APPLY ONLINE: http://www.agilerecruiter.com/agilecan/starthere.php?job=2068 /j962208

Location: Seattle - 146 views

Project Manager - Certified Scrum Master

2008-05-01T03:15:44Z

Project Manager - Certified Scrum Master Our e-commerce client is changing the way the world shops for health care products and, to help us get there, we're looking for a passionate, creative and dedicated Project Manager with Scrum Master certification to be part of our success. As a fast-growing company in a dynamic industry, you'll enjoy an exciting and challenging work environment filled with intelligent, energetic individuals dedicated to working and playing hard. If you crave the autonomy and authority to make your ideas a reality then this position may be right for you! Our team is looking for an experienced Project Manager with Scrum Master Certification and experience to bring leadership and on a range of small projects - enhancement requests for a variety of initiatives. Qualifications: * 3-4 years experience as a software Program/Project Manager. * Advanced project management skills. * Advanced understanding of and experience with Software Development project life cycles. * Scrum Master certification. * Impeccable communication and cross-team coordination. * Solid oral, written, and presentation as well as strong interpersonal skills required. * E-commerce experience is a big plus * Fast paced, detail oriented The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=1588 To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=1588 /j922508

Location: Seattle - 264 views

Support Analyst

2008-04-14T05:07:20Z

Support Analyst Support Analysts will provide application support for one or more 24X7 mission critical business applications delivering high volume transaction processing for our Fortune 100 clients. This includes issue triage, tracking, escalation and resolution. Support Analysts are the critical single point of contact for application, connectivity and processing issues for internal and external clients. The Support Analysts need to thrive in a fast-paced environment, possessing a good balance of customer service/customer "care" skills, as well as technical expertise. Support Analysts must have a strong understanding of networking and computing concepts (Web, application, database, Oracle, Win2K, Linux, TCP/IP). Many support issues are unscripted and depend on general troubleshooting skills for initial triage. The Support Analysts must efficiently analyze and resolve problems, provide clear and concise responses to customers' questions in both written and verbal forms, and consistently find a path to customer satisfaction. Responsibilities for Support Analyst Tier 1 * Act as the initial contact, answering emails and some calls from customers in the field. * Monitor day-to-day production application activities and ensure successful completion – Monitor the Support Inbox emails as prioritized by the Support Team on a daily basis – Identify and resolve problem emails; respond accordingly to the customer via email, ticket updates, and/or phone calls – Update the documentation for problem identification and resolution – Observe system activities, job schedulers, and monitoring tools; identify issues or potential issues and resolve or escalate accordingly – Review and analyze system monitoring reports * Track tickets, reply to emails, and resolve routine Trouble Tickets * Troubleshoot issues with proper escalation as necessary to achieve optimal trouble resolution times. * Provide on call production support, 7 day/24 hours a day on a rotating basis. * Monitor production activities and processes using provided tools. * Accurately and completely document support calls with provided tools. * Interacts with end users and other IT departments. * Documents support procedures. * Keep the team informed of outstanding and emerging customer issues. Responsible for handling customer calls with a positive problem-solving attitude. * Complete every call with appropriately setting customer expectations for issue/problem resolution time frame and notification and communicating with customers regularly regarding issue status. * Meet or exceed established SLAs for resolving customer issues. * Properly code trouble tickets using ticket classification guidelines. Utilize online resources such as the Knowledgebase to resolve customer issues. * Provide input for troubleshooting scripts and diagnostic tools. * Acts as a liaison between customers and Hubspan Operations, Client Services, Development and Engineering groups, escalating open and emerging issues with detailed definition in conjunction with the team lead. * Work with the team to refine and extend procedures and tools as needed. Skills Required for Tier 1: * 2 years related experience, preferably some experience in a 24x7 mission critical environment with a hosted application environment that serves external customers. * Knowledge of database principles, Win2K, TCP/IP, and hosted application environments. * Experience with production support of a high volume transaction and integration platform, preferred but not required. * Strong customer service skills. * Sound problem resolution and judgment. * Ability to take the initiative and learn quickly. * Bachelor’s degree preferred or equivalent work experience. To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=1774 The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=1774

Location: Seattle - 151 views

Data Driven Project/Portfolio Coordinator

2008-03-27T18:15:53Z

Data Driven Project/Portfolio Coordinator Our team is looking for a Project/Portfolio Coordinator to create, maintain and analyze projects and portfolio management reporting for IT Operations-Enterprise Network Communications Team. The selected candidate will need to be able to Identify, observe, and collects data to close gaps between the customer and the technical teams. Provides ongoing recommendations for work intake, staffing, and reporting solutions and processes. Responsibilities * Ability to provide accurate analysis of data driven by the technical teams * Ability to write reporting requirements and translate those requirements into technically accurate reports * Strong Microsoft Office product knowledge and use of products; especially Excel and Access * Ability to work in a fast paced, team based, customer service oriented environment * Enough of an understanding of IT infrastructure/telecom systems to understand reporting and project status The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=1857 To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=1857 /j932508

Location: Seattle - 391 views

Director of Customer Service

2008-03-04T17:24:55Z

Director of Customer Service The Director, Customer Service is responsible for client’s Network’s customer care strategy and management of the Customer Care Center. This person will be a hands on leader and will define, build and operate a comprehensive customer and technical support infrastructure including: call center, technical support, and customer training. Essential Duties & Responsibilities * Build, manage, and lead a high performing team to deliver an excellent end-to-end support experience for large enterprise customers. * Determine appropriate in-house and/or outsourcing strategy for scaling personnel needs. * Collaborate with network engineering and other teams to develop an integrated, multi-tier support strategy. * Hire and train customer service department personnel. * Specify requirements for customer care systems, processes/work flow, and collection of technical knowledge base. * Implement a customer care support plan starting with manual processes and migrating to fully automated systems. * Integrating requirements with existing and/or planned CRM systems. * Work directly with enterprise customers to provide an outstanding support experience. * Work with service delivery team to continuously optimize overall customer experience * Design, implement and operate 24/7 Customer Care Center. * Be a great people manager who can lead, inspire, and direct the activities of an internal and distributed team. * Ensure high performance by clearly defining team member responsibilities, empowering team members to fulfill their responsibilities, tracking progress, providing feedback, and holding team members responsible for meeting agreed-upon goals. * Establish quality procedures, internal training documents and standards within the Customer Service team. Scope of Responsibility * Department manager and leader for the Customer Service group * Set the vision, strategy, and plan for developing, scaling and operating the Customer Care Center * Examine all aspects of service delivery in order to provide a high-quality yet cost-effective support experience. * Create an integrated plan for future department growth. * Stay abreast of technologies, trends, systems and products for improving customer service * Act as the customer advocate throughout the product development cycle MINIMUM REQUIREMENTS Education: * Required: Bachelor’s degree, technical background preferred Work Experience: * Required: Experience in telecommunications / wireless customer service organizations * Required: 10+ years experience in customer facing roles * Required: Previous experience working in customer service, technical support or call centers servicing medium to large enterprises * Required: Experience managing teams of customer care, technical support and/or call center personnel * Experience managing outsourced vendors and customer care personnel Other required Knowledge, Skills, and Abilities: * CRM Systems * Computer Systems, Windows Vista, Word, Excel, PowerPoint * Operation Support Systems for Telecommunications * Department Management * Fast learner, Detail oriented, Service focused * Excellent verbal communications * Knowledge of telecommunication services (voice, data, messaging) * Experience with wireless handset support *Experience working with telecom billing systems *Project Management To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=1794 The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=1794 /j93308

Location: Seattle - 248 views

Support Analyst

2008-02-27T15:01:52Z

Location: Seattle - 129 views

Technical Support Engineer

2008-02-20T20:32:00Z

Attenex is looking for Technical Support Engineers in downtown Seattle to provide expert technical and product support to customers and troubleshoot complex software/hardware/process issues quickly and effectively in a network environment. We're interested in professional team players with SQL script and MS Windows platforms experience, who are familiar with MS Exchange Server and Lotus Notes. Come find out why Attenex had been recently nominated as "best place to work." ESSENTIAL JOB FUNCTIONS • Responds promptly and professionally to customer issues received via telephone, e-mail, and voice-mail • Documents issues/resolutions and regularly suggests system and process improvements • Researches, resolves, and responds to a variety of customer inquiries • Consults with customers and internal teams to provide best solutions to complex problems or requests • Some shift work and/or on-call support required EXPERIENCE AND EDUCATION • Excellent oral and written communications skills • Experience supporting distributed client-server products • Experience/creativity in troubleshooting software/hardware/process problems • Excellent prioritization skills and technical judgment • Ability to work in a dynamic and collaborative team environment • Ability to work independently and resolve customer issues without detailed supervision • Ability to guide/contribute to support process improvement • Ability to read and understand SQL scripts and stored procedures • Bachelors Degree in Computer Science or equivalent experience • 3-5 years of software product support experience • 3-5 years experience supporting software running on MS Windows platforms and MS SQL Server applications • 3-5 years experience with relational databases, primarily SQL Server • Familiarity with Outlook, MS Exchange Server, and Lotus Notes • Principals only please, no recruiters To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=847 The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=847

Full Time -

Location: Seattle - 158 views

Help Desk Support Specialist

2008-02-02T21:44:27Z

Help Desk Support Specialist SolutionsIQ is excited to bring you this opportunity as a Help desk support specialist at one of Seattle's hottest technical companies. Our client needs someone who has a well rounded knowledge and understanding of the needs of a fast paced IT Company and can do what it takes to meet them. Do you have 2+ years experience providing help desk support in a Windows / Microsoft Office environment? If you're looking for a weekends (Fri-Mon) position working days, we'd like to talk to you today. Essential Job Function * Customer Care (Help Desk) * Achieve high levels of end-user satisfaction with Customer Care * Work with the Customer Care Supervisor to enforce Customer Care service levels and performance standards * Monitor, evaluate, and implement Customer Care practices while maintaining consistency * Facilitate teamwork and coordinate allocation of team resources * Provide advanced technical support and tactical guidance based upon a knowledge and expertise of the client’s environment and Customer Care policies Monitoring and Phone Support * Use Remote Control tools and monitoring tools to troubleshoot and isolate issues. * Manage First Level Support for general desktop troubles. * Enter new trouble tickets, escalate existing tickets and keep users informed of status. * Keep procedures and troubleshooting links and tools up to date. * Keep management apprised of all critical issues as per the escalation procedure. * Work with vendors to troubleshoot and solve issues locally and in regional offices. Desktop support * General desktop support and service requests (change, add, moves) for hardware and software. * Perform PC and Macintosh installations and upgrades. * Supporting desktop products including MS Windows 2000, MS Windows XP, Mac OS 7.x-OS-X, MS * Office, MS Exchange, Internet Explorer, and Netscape Navigator. Network Support * Perform change, add, moves (CAM) for desktop devices connected to the network. * Level-one network troubleshooting of physical and logical connectivity issues. * Monitor and troubleshoot network equipment (including routers, switches, and servers). Special Projects * Participation in special project will be required from time-to-time. For example: Research new technology and MS Applications and Back Office Technology and associated peripherals; produce formal documentation in support of business proposals Skills, Education and Experience * 2+ year technical degree/certification required. * Demonstrated technical proficiency in client/server area and strong computer operations background * Experience with Microsoft BackOffice products, including Exchange Server, Active Directory, Systems Management Server and Internet Information Server * Thorough knowledge of PC hardware/software configuration and maintenance. * Proven hardware/software troubleshooting and diagnostic skill. * Ability to work with users of all skill levels. * Experience with Norton Ghost, RIS, SMS, and SUS. * Experience with Remote Access Applications (ex. Citrix, PC Anywhere, and SMS). * Experience with Microsoft products including MS Office and Internet Explorer, and * Desktop operating systems including Windows NT, Windows 2000/2003, and Windows XP. * Basic understanding of networked systems. * Ability to work as a member of a team. The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=1718 To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=1718 /j913108

Location: Seattle - 130 views

Help Desk Support Specialist

2007-12-16T02:16:09Z

SolutionsIQ is excited to bring you this opportunity as a Helpdesk support specialist at one of Seattle's hottest technical companies. Our client needs someone who has a well rounded knowledge and understanding of the needs of a fast paced IT Company and can do what it takes to meet them. Do you have 2+ years experience providing helpdesk support in a Windows / Microsoft Office environment? If you're looking for a weekends (Fri-Mon) position working nights, we'd like to talk to you today. This is a weekend shift position working Friday through Monday - Three and a half days on three and a half days off. To provide first level support for client’s computers, networks (voice and data), production applications, and technology processes, including those required for audit compliance. Responsible for the enforcement of Service Levels and IT policies. The position has a close customer / supplier relationship to all clients’ employees and to client’s business leaders. This position represents the Technology division of the corporation and acts as a facilitator between the client’s employees and the technology divisions in clients. Essential Job Function * Customer Care (Help Desk) * Achieve high levels of end-user satisfaction with Customer Care * Work with the Customer Care Supervisor to enforce Customer Care service levels and performance standards * Monitor, evaluate, and implement Customer Care practices while maintaining consistency * Facilitate teamwork and coordinate allocation of team resources * Provide advanced technical support and tactical guidance based upon a knowledge and expertise of the client’s environment and Customer Care policies Skills, Education and Experience * 2+ year technical degree/certification required. * Demonstrated technical proficiency in client/server area and strong computer operations background * Experience with Microsoft BackOffice products, including Exchange Server, Active Directory, Systems Management Server and Internet Information Server * Thorough knowledge of PC hardware/software configuration and maintenance. * Proven hardware/software troubleshooting and diagnostic skill. * Ability to work with users of all skill levels. * Experience with Norton Ghost, RIS, SMS, and SUS. * Experience with Remote Access Applications (ex. Citrix, PC Anywhere, and SMS). * Experience with Microsoft products including MS Office and Internet Explorer, and * Desktop operating systems including Windows NT, Windows 2000/2003, and Windows XP. * Basic understanding of networked systems. * Ability to work as a member of a team. The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=1639 To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=1639 /j9121407

Location: Seattle - 130 views

Technical Support Engineer

2007-11-12T05:55:05Z

Attenex is looking for Technical Support Engineers in downtown Seattle to provide expert technical and product support to customers, troubleshoot complex software/hardware/process issues quickly and effectively in a network environment. We're interested in professional team players with SQL script and MS Windows platforms experience, who are familiar with MS Exchange Server and Lotus Notes. EXPERIENCE AND EDUCATION * Excellent oral and written communications skills * Experience supporting distributed client-server products * Experience/creativity in troubleshooting software/hardware/process problems * Excellent prioritization skills and technical judgment * Ability to work in a dynamic and collaborative team environment * Ability to work independently and resolve customer issues without detailed supervision * Ability to guide/contribute to support process improvement * Ability to read and understand SQL scripts and stored procedures * Bachelors Degree in Computer Science or equivalent experience * 3-5 years of software product support experience * 3-5 years experience supporting software running on MS Windows platforms and MS SQL Server applications * 3-5 years experience with relational databases, primarily SQL Server * Familiarity with Outlook, MS Exchange Server, and Lotus Notes * Principals only please, no recruiters The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=847 To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=847 /j9111107

Full Time -

Location: Seattle - 133 views

Help Desk Support Analyst

2007-11-07T19:42:23Z

Location: Seattle - 142 views

Support Analyst

2007-10-23T07:37:56Z

The Support Analyst is responsible for handling trouble tickets related to systems issues. Our ideal candidate will have a passion for problem solving, an understanding of systems and how applications work with systems and will have exceptional customer service skills. To be considered, our team is looking for at least 2 years of SQL administration, 4 years of Windows administration and 2 years of IIS administration, and an MSCE is preferred but not required. Must haves: * 2+ years SQL Administration. * 4+ years Windows Administration. * 2+ years IIS Administration. * Solid understanding of Active Directory. * Solid understanding of networking concepts. TCP/IP, DNS, WINS, etc. * Solid understanding of load balancing concepts, prefer experience with Windows Load * Balancing Services. * Excellent written and verbal communication skills. The detailed job description is available here: http:// www.agilerecruiter.com/agilecan/jobsview.php?RowId=1523 To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=1523 /j9102207

Location: Seattle - 154 views

Project Coordinator/ Help Desk

2007-10-10T18:18:11Z

We are seeking an IT Professional who is able to manage the details associated with hundreds of changes made weekly in an IT production environment. As the primary point of contact when a change request is to be modified or updated, our Help Desk associate must be detailed, thorough, accurate and expedient in request processing. At least a 40 wpm minimum is required for consideration, and a familiarity with Microsoft Office Suite is a must-have. * Monitor accuracy of change requests in Remedy database through heavy email and phone use. * Update requests as instructed by requestors, approvers, and Change Board Manager. * Generate periodic reports on changes in Remedy or snapshots converted to Excel. * Create communications associated with change control. This includes agendas and reports which will be emailed and utilized by a wide audience nationwide. * Is knowledgeable of and continuously enforces change control policies and procedures. * Responds from time to time to down systems by providing relevant information on changes. The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=1466 To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=1466 /j9101007

Location: Seattle - 3 views

Desktop Support

2007-09-27T04:30:10Z

Our team is looking for a Desktop Support Technician with a "can-do" attitude, to work with the SolutionsIQ internal organization. This is a full-time salaried position with benefits. Responsibilities include Software and Hardware problem resolution and support. Candidates must have: * Experience with Windows XP, MS Office, and Active Directory administration. * Excellent written and verbal communications skills. Bonus technical skills include: * Knowledge of SMS, SharePoint, Vista * Linux experience * Network topology SolutionsIQ is home to the best and brightest in the IT industry. For over 27 years SolutionsIQ has led the industry through innovation and best practices, delivering unparalleled results and contributing to the success of organizations from early stage to Fortune 500 status. The key ingredient is people. From permanent positions in the SolutionsIQ Professional Services division to contract opportunities in the Technical Staffing division, SolutionsIQ attracts and fosters the finest IT talent. SolutionsIQ champions Thought Leadership, teamwork and individual growth. With in- house Certified Scrum Trainers and Masters, SolutionsIQ is known industry wide as a premier provider of projects, training and mentoring, utilizing Agile and Scrum. Learn more about becoming a part of one of the most respected and rewarding IT organizations in the country, SolutionsIQ. The detailed job description is available here: http://www.agilerecruiter.com/agilecan/jobsview.php?RowId=1150 To indicate your interest and apply online securely, please follow: http://www.agilerecruiter.com/agilecan/starthere.php?job=1150 /j992607

Full Time -

Location: Seattle - 11 views

Technical Support Tier I

2007-09-17T17:45:40Z

Technical Support Representative Established Kirkland company is eager to add a dynamic member to their technical support team. This is a terrific opportunity to get your foot in the door a stable company that will appreciate the skills you bring with you and give you the room to further develop those skills. Responsibilities and Duties First Tier Phone Support Assist customers over the phone with basic technical issues related to company supported applications Assist in troubleshooting customer connectivity issues Monitor known application issues and report new ones Document calls for contribution to the knowledge base Communicate with team members new issues and resolutions found for existing bugs Maintain documents and content control as assigned Other Duties as assigned The ideal candidate needs the following traits: Strong customer service skills Strong work ethic demonstrated by resume Good computer skills Ability to work unsupervised Ability to use reason to work through problems Detail oriented Team Player Goal Oriented Focused Ability to prioritize

$12.00/hr - Full Time -

Location: Seattle - 13 views

Customer Service Representative

2007-09-17T17:39:24Z

Dynamic Kirkland company is looking for a team member for their Call Center. If you love talking with people, finding solutions to problems and working in a fun and light environment, this is the place for you. The ideal candidate will have the following experiences or traits: Two + years customer service experience The ability to solve problems efficiently and effectively Ability to listen Detail oriented Strong organizational skills Friendly, pleasant phone manner Strong computer skills Excellent phone ettiquette Job Duties: Answering customer s questions and resolving and problems or issues Process orders in a timely manner Consistently following up with clients so that they perceive they are most important Answer any questions when they arise, and follow through with solutions Research problems to find effective solutions

$12.00/hr - Full Time -

Location: Seattle - 13 views